Terms & Conditions
Terms & Conditions
These Terms and Conditions ('Terms') apply to the purchase and provision of training courses by Implant Sage Ltd. Please read these Terms carefully before enrolling on a training course or programme.
References in these Terms to ‘you’ and ‘your’ refer to you, the delegate; to ‘Implant Sage Ltd’, ‘we’, ‘us’ and ‘our’ refer to Implant Sage Limited; and to our ‘website’ are to our website at www.implantsage.co.uk.
Payment of the Course Fee indicates that you accept the following Terms and upon payment of the Course Fee, a business to business contract shall be formed between you and us on the following Terms in respect of the purchase and provision of the training course which incorporates these Terms and Conditions.
1. Training Courses
Implant Sage provides training courses and programmes (Courses) which will be provided on the dates advertised on our website and/or other promotional literature prior to enrolment. (‘Courses”), the Courses together are referred to as the ‘Courses’ and each course day is referred to as a “Course Day”. In order to complete a Course, you must attend each Course Day for that Course, this may be a single day or a set number of days to cover a series of modules. If you cannot attend a Course Day for any reason you will not be eligible for any refund for any part of the missed Course Day and will be sent any handouts or materials provided to delegates during that Course Day as well as access to the online resources.
We shall use reasonable endeavours to ensure that the Courses take place on the advertised dates and times. However, we reserve the right to change the dates, venues, topics and/or speakers of the Courses from those advertised and will inform you as soon as practicable of such changes by e-mail or by post. Each Course Day or Course stands alone as a separate deliverable module which has CPD value. We reserve the right to increase or decrease the number of modules which comprise the Course at any time. Certain lectures which make up part of our Course modules may be delivered online via pre-recorded webinar sessions or other online resources. Access to these online resources is available to all registered delegates of the specific Course for the duration of the Course and for a further 12 months. Ongoing access to our online resources will be available to Implant Sage partner programme attendees who meet a minimum referral criteria during the course of each year.
You may enrol on a course at our website and your place on the course will be confirmed upon receipt of full payment.
Course fees are payable in advance of the Course in order to register for the Course and secure your place. Course Fee payments can be made by bank transfer, cheque or online payment through the website. Cheques should be made payable to Implant Sage Ltd. Online Payments are administered by our online payment partners PayPal. The full course fee is payable in advance to register for all Courses.
Upon payment of the full course fee you will be granted access to our web platform through which you will be able to access online resources and study materials for the Course. In the event that Implant Sage is unable to complete delivery of the remaining Course Days/modules scheduled within a Course, those Course Days/modules so far delivered will constitute the entirety of the “Course”. No refunds will be due for Course Days/module previously delivered. There will be no obligation on Implant Sage to complete the remaining Course Days identified in the Course programme. Verifiable CPD hours will be issued for the Course modules/days attended.
3. Payment of the Course Fees
You agree to pay the Course Fees for the relevant Training Course to Implant Sage Ltd. The ‘Course Fees’ for the Courses set out on our website or as advised in the booking confirmation are payable in full at enrolment. The total fees payable for the Course shall be the total Course Fees payable in respect of all of the Course Days (whether you attend such Course Days or not) (‘Total Course Fees’). The Course Fee includes a light lunch and refreshments throughout each Course Day. If you have any specific dietary requirements we will always try our best to accommodate. However, there is no guarantee.
In the unlikely event that, due to a technical error, the full cost of any of the Course Fees on the website is incorrect, we will notify you as soon as we reasonably can. In these circumstances, we reserve the right to charge a different amount from that ‘advertised’.
4. Cancellation Policy
Demand for our Courses is high and we provide quality Courses by limiting the number of delegates on each course. In fairness to other delegates who want to be able to join our Courses we operate a cancellation charge policy.
4.1 Cooling-off Period
You may cancel your booking up to 7 days (“cooling-off period”) after the date upon which you pay the Registration Fee provided that no Course Days of your chosen Course have been delivered during this period. If you cancel during the cooling-off period and no Course Days have been delivered, you will receive a full refund of your Course Fee together with any other amounts which you have paid to us in respect of fees. Refunds will be paid by bank transfer within 21 working days. If a Course Day has been delivered during the cooling-off period then your Course Fee will be partially refunded calculated as the total course fee less £250 for each day attended and a £50 administrative fee. Any refunds of fees paid after the cooling-off period will be dealt with in accordance with our refund policy.
5. Refund Policy
Refunds of Course Fees for Courses will not be given if you cancel or are unable to attend the Course. If requested, we will use reasonable endeavours to re-place you on an alternative Course, subject always to availability. Unfortunately, we cannot guarantee there will be space on a particular Course as places on the Courses are limited. We cannot guarantee how much notice we will be able to give you that a place on a Course has become available – e.g. we may have a cancellation the day before which enables you attend. If we re- place you on an alternative Course then the Course Fee already paid by you will be applied towards the Course Fee for the alternative Course. We reserve the right to charge an administration fee of £50 in respect of the costs we will incur in re-placing you on the alternative Course. You will remain responsible for payment of the Total Course Fees.
If you provide a suitable replacement who is prepared to take over your obligations to us on the Course, we will refund any Course Fees paid by you in advance, minus an administration fee of £50. In the event that you are unable to provide a replacement for your attendance on the Course, the cancellation policy at section 4 will be enforced. Once your Course has started, refunds of Course Fees will not be given if you cancel or are unable to attend one or more of the Course Days. If requested, we will use reasonable endeavours to place you on an alternative Course Day, subject always to availability.
Owing to the nature of our business, we cannot guarantee:
- That there will be space on a particular Course Day as places on the Courses are limited;
- How much notice we will be able to give you that a place on a Course Day has become available – e.g. we may have a cancellation the day before which enables you attend. If we place you on an alternative Course Day, then the Course Fees paid by you for the original Course Day will be applied towards the Course Fees for the alternative Course Day. We reserve the right to charge an administration fee of £50 in respect of the costs we will incur in re-placing you on another Course Day. All other refunds are at the sole discretion of Implant Sage Ltd.
6. Property damage
You are responsible for any loss of or damage which you cause to any equipment or property of either Implant Sage Ltd or belonging to the venues which we use other than that caused by fair wear and tear and you will bear the cost of repair, or replacement of, such property.
We reserve the right to charge the whole delegate group for malicious damage caused by any member(s) of a delegate group in the event that the perpetrator(s) of the damage do not admit individual responsibility.
Implant Sage Ltd is the owner or licensee of the copyright, trademarks and all other intellectual property rights in the content of the presentations, support literature and any other materials or documents provided in connection with the Courses (‘Course Materials’) and expressly reserve all rights in the same. In consideration of receipt by us of the Course Fees, we grant to you a non-exclusive, non-transferable licence (i.e. not to be used by, or transferred to, another person) for you to use the Course Materials for the sole purpose of research or study or for your professional training and development. In the event you are required to use any software on a Training Course, it is your responsibility to obtain and comply with any applicable licence for your use of such software. Any use of the Course Materials other than for research or study or your professional training and development requires our prior written permission. Unless we state otherwise, the copying, reproduction and/or use of the content of the Course Materials or any extracts thereof is strictly prohibited. In particular, you are not permitted to share any of the Course Materials with a third party or present any of the Course Materials or part thereof as your own or use the same for any public or promotional use. The course resources are available for the duration of the Course once the Course Fee has been paid.
The Course Materials are provided for reference purposes only and do not necessarily stand on their own and are not intended to be, nor should they be, relied upon for choosing or providing specific treatment to a patient nor should they be used as a substitute for professional judgment with respect to particular circumstances. Advice provided by us, or any of our presenters, during a Training Course, is generic advice and does not take account of medical or other conditions that may affect a patient or the treatment they receive. To the fullest extent permitted by law, neither we nor any of the presenters in any of the Courses will be liable to you for any loss, injury, claim, liability or damage of any kind (whether direct or indirect) resulting in any way from:
- your use or misuse of the Course Materials; or
- any advice or content contained in any of the Course Materials or provided during any of the Courses; or
- any errors in or omissions from the Course Materials; or
- any cancellation or postponement of a Course Day
We shall have no liability for any losses or damages which may be suffered or incurred by you, whether the same arise in contract, tort (including negligence) or otherwise, which fall within any of the following categories:
- losses or costs associated with cancelled or rearranged travel arrangements;
- loss of profits;
- loss of anticipated savings;
- loss of business opportunity;
- loss of goodwill;
- loss of data;
- claims against you by patients or other third parties; or
- any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the Training Course shall be limited to the Course Fees actually paid by you in respect of the Training Course. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. It is your sole responsibility to secure appropriate professional indemnity insurance which covers you for live patient Courses.
We may terminate the contract between you and us by written notice for any of the following reasons:
- if you fail to conduct yourself in an appropriate manner when communicating with or receiving support from us. By this we mean that you act in such a way as to threaten, intimidate or otherwise harass our staff, or that your conduct is violent or threatens the physical safety of either our staff or any other person at a Training Course; or
- you continue to behave in a manner which is disruptive to the learning environment on the Course, having been previously asked to desist from disrupting the class
- if you fail to comply with any of your obligations under these Terms and you fail to remedy (if capable of being remedied) such breach within seven 7 days of a request from us to remedy it; or
- if you fail to pay the Course Fee or any other sums due in accordance with section 3. If we terminate our contract with you, your right to attend the Training Course and to receive any of the Course Materials will immediately cease and all Course Fees not yet paid in respect of any Course Days (including the remaining Course Days) shall be immediately due and payable.
10. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
- strikes, lock-outs or other industrial action; or
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other extreme weather conditions or forecasts thereof, or other natural disaster; or
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- impossibility of the use of public or private telecomms. networks.; or
- death, incapacity or illness of any member of the faculty involved in delivering one or more Course Day
In the event that we are unable to provide a Course Day by reason of a Force Majeure Event, we will use reasonable endeavours to re-arrange the relevant Course Day and where we incur additional costs as a result of re-arranging the Course Day, we reserve the right to increase the cost of the relevant Course Day.
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent. We can sub-contract, transfer or assign all or any of our rights and obligations under these Terms to another suitable organisation, but, this will not affect your rights under these Terms.
All notices sent by you to us must be sent to firstname.lastname@example.org or, Implant Sage Ltd, 24 Westwood Road, Southampton, SO17 1DN. We may give notice to you at the e-mail, phone number or postal address you provide to us in the order form. Notice will be deemed received and properly served 24 hours after an e-mail or SMS is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail or SMS, that the e-mail or SMS was sent to the specified e-mail address or mobile number of the addressee.
If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining Terms which will continue to be valid to the fullest extent permitted by law. We have the right to revise and amend these Terms from time to time and any changes will be posted to our Website. If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing. A person who is not party to these Terms shall not have any rights under or in connection with them. These Terms will be governed by the laws of England and Wales. Any dispute arising in connection with the same (including non-contractual disputes and claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.